Website Terms and Conditions of Use
1. Introduction
Nevosa is a car website that has been operating in the market for over 10 years. It is committed to fully respecting privacy and ensuring the confidentiality of all information provided by users. In addition, it records their activities in accordance with current Brazilian laws.
The online shopping system is very simple: you can buy what you need at the time you want without leaving home, without having to waste time parking or queuing. Another great reason is security: all information is encrypted (encoded) by the system, and no one can access your data. Here we establish the terms and conditions of use. This document sets out the main rules that everyone accessing our website or using its functions must abide by. As a condition of accessing and using our website, the user must declare that he/she has read the rules of this document and its privacy policy in full and carefully, and fully understands and agrees to these rules.
2. General information about the Nevosa website
The Nevosa website enables users to purchase various types of automotive products online safely and easily, providing an excellent browsing experience, as well as differentiated prices, promotions and payment methods.
To access the Nevosa website safely and fully utilize its functions, users are responsible for using compatible devices and appliances, Internet connection services with anti-virus and firewall enabled, software updated in a timely manner, and taking the minimum security measures, including but not limited to using secure passwords. The Nevosa website and its functions are presented to users as they are and may be continuously improved and updated. Nevosa is obligated to:
(a) Protect the functionality of the Nevosa website as much as possible by using uninterrupted links and a layout that takes into account usability and navigability;
(b) Display the functions in a clear, complete, accurate and satisfactory manner to fully understand the operations performed;
(c) Utilize the most advanced technologies to ensure the confidentiality of the data input into the functions provided by the Nevosa website. Only personnel agreed upon by Nevosa and the user can access these functions. Nevosa makes every effort to ensure the continuous and permanent availability of the website. However, due to necessary maintenance or force majeure, such as natural disasters, failures or crashes of central communication and Internet access systems, or events beyond its supervision and responsibility, temporary unavailability may occasionally occur. In the event of such a situation, Nevosa will make every effort to restore access to the website as soon as possible within the technical limitations of its services and the third-party services it relies on. If it is necessary to be unavailable for a long time, any maintenance procedures will be communicated through Nevosa’s official communication channels (such as but not limited to email, official profiles on social media or customer service hotlines).
3. Functions of the Nevosa website
To purchase products on the Nevosa website, users must have an access account, which is either manually filled out by the user through an online form or created by the Nevosa customer service team (in this case, only by phone). Nevosa products are suitable for individuals who are at least 18 (18) years old and have full capacity for civil conduct. If the user does not agree with these requirements, they are not allowed to continue creating access accounts or make purchases without the accompaniment of a legal guardian; otherwise, it will be regarded as malicious. Nevosa reserves the right to change the eligibility criteria for accessing and using the website at any time without any form of communication or prior notice to users. Nevosa also reserves the right to deny or cancel access to an account for any person who uses the access account fraudulently, violates or attempts to violate these terms of use, privacy policy, other policies or any legal documents of Nevosa (whether or not provided on this website).
If at any time it is found that a user has provided false or unrealistic information, Nevosa reserves the right to cancel access to the account without affecting the adoption of any measures it deems appropriate. Users have the following payment methods:
• Cash:
– Through bank receipts or 1x credit cards.
This payment method includes a 5% discount, but it is only applicable to the product and therefore not to the shipping fee. You can make the payment with the documents within 3 (three) natural days at any bank branch or outlet; otherwise, the order will be automatically cancelled.
• Installment payment:
Up to 10 interest-free installments.
We only accept Mastercard, Visa, Leica and American Express.
The minimum installment payment amount is 30.00 reais (30 reais).
Discount coupon
To use the discount coupon, users must follow the steps below
1 – Create a shopping cart containing the required products.
In the discount coupon field on the “My Shopping Cart” screen, users must enter the coupon code.
Then, the user must click on “Verify Discount” and continue the purchase process.
The discount provided by the discount coupon is only applicable to products or services purchased on the website, that is, not to shipping fees. The value of discount coupons can be added to the promotional activities developed by the website for the public. In addition, if cash, bank documents, credit cards, debit cards or electronic transfers are used for payment, the use of cash discounts cannot be accumulated. Discount coupons are not applicable to promotional activities purchased solely through email marketing, exclusive prices, such as but not limited to student prices, and promotional activities on special pages developed for partner companies. Each order cannot use multiple discount coupons.
Delivery details
When a customer places an order
If the item is in stock at our overseas warehouse in Brazil, it will be dispatched directly from the warehouse via Correios (Brazilian Post) within 24 hours and delivered to the customer within one week. All prices are inclusive of tax. Taxes have been advanced to ensure worry-free customs clearance.
If the goods are out of stock locally, they will be directly dispatched from our warehouse in China to the customer’s address.
When a customer places an order:
If the item is in stock at our Brazil overseas warehouse, it will be shipped within 24 hours directly from the warehouse via Correios (Brazilian Post), with delivery to the customer within 1 week. All prices are tax-inclusive, and taxes are prepaid to ensure hassle-free customs clearance.
If the item is out of stock locally, it will be shipped directly to the customer’s address from our warehouse in China.
Delivery time
The Nevosa website will inform the delivery time based on the mode of transportation chosen by the user. This time is set by the safety margin stipulated by the cooperative transportation company and must be adhered to, except in the event of force majeure reasons, such as natural disasters, failures or crashes of central communication and Internet access systems, or facts beyond the supervision and responsibility of Nevosa.
Warranty
The warranty takes effect from the date of invoice issuance.
The warranty period is stated on the page of each product and/or service.
Product warranty applies to manufacturing defects and situations where the warranty right is lost due to improper use of the product. To activate the warranty, users must contact our customer service team or the manufacturer.
4. User Responsibilities and Obligations
Use the Nevosa website correctly and ethically, abide by the purchase and sale purposes stipulated here, and always respect the conditions governing the use of the website and its purposes.
The user undertakes to provide correct and up-to-date registration information to ensure the normal operation of the Nevosa website and to offer contact details so that Nevosa can provide better services. The user undertakes to keep the access account data confidential and shall not disclose or share the password with any third party, including not exposing the password in places where others may access it. Otherwise, the access account will be deleted and any losses caused thereby will be compensated. The user also undertakes to keep their email, access password and any form of verification measures for the authenticity of the access account that Nevosa may take confidential, and to ensure the security of their use.
An Access account is personal and exclusive, for personal use only and non-transferable. Therefore, users must keep it properly and confidentially and must not transfer it to any third party under any circumstances, such as using the aforementioned additional security components. In addition, users must use strong passwords to ensure that computer experts find it difficult to guess or crack them using brute force mechanisms.
If a user suspects that the confidentiality of their password has been leaked or that the authentication device has been damaged, they must change or update their password as soon as possible. If users are unable to access the Internet for support, they must seek help through available channels.
Take measures on your technical equipment to prevent unauthorized third parties from having physical and logical access, such as using passwords and/or biometric technologies.
The user confirms and declares that all access made after digital identity verification is deemed to have been conducted in an indisputable manner. Therefore, users shall be responsible for all access and operations conducted on the Nevosa website using their access accounts, including those resulting from improper use or disclosure to third parties.
Users are responsible for adjusting their anti-spam systems, similar filters or message redirection Settings so that they do not interfere with Nevosa communications and the reception of data. If a user is unable to access any email or electronic message due to the above resources, no excuses will be accepted.
By visiting the Nevosa website, users declare that they will respect all intellectual property rights owned by Nevosa, such as all third-party rights that may exist or have existed on the Nevosa website.
Users can only copy the content on the Nevosa website, especially its brand and environmental layout, with the official authorization of Nevosa.
The functions of the Nevosa website are provided in the form of services and do not grant users any rights to the software used or the IT structure that supports the Nevosa website. The user is fully responsible for the use of their access account and for any use that may violate the Nevosa terms or the rights of third parties.
The user is aware that if their access account is used for any activity that infringes upon the rights of Nevosa or a third party, their access account may be disabled without further notice. Users are not allowed to access the programming areas, databases or any other information sets that fall under the management activities of the Nevosa website.
Users have no right to perform or permit reverse engineering, nor to translate, decompile, copy, modify, reproduce, rent, subelicense, publish, disclose, transmit, lend, distribute or otherwise dispose of the Nevosa website tools and their functions.
The use of any type or data mining software, as well as any other software not specified here but running in an automated manner, is explicitly prohibited, whether for large-scale operations on the Nevosa website or for any other purpose.
Failure to comply with any obligations stipulated herein may result in the suspension of functionality or the deletion of the user’s access account, as described in this document.
The final deletion, blocking or suspension of any content or function of the Nevosa website or its official social network due to complaints must always be understood as an act of good faith and an intention to resolve conflicts in the best possible way, and must never be construed as an admission of guilt or Nevosa’s infringement of the rights of a third party.
If the Nevosa website suffers damage, the responsible party shall bear all compensation obligations and compensate the injured party.
The user undertakes to compensate Nevosa for all charges and losses suffered due to their access to the account, assume passive liability in legal or administrative proceedings, and demand that Nevosa be exempted from liability, including bearing all related legal fees and costs, to protect Nevosa from losses and burdens.
5. Nevosa Disclaimer and Limitation of Liability
Nevosa shall not be held responsible for any problems, errors, malfunctions or failures that occur on users’ devices and equipment, whether or not they are caused by the normal use of the Nevosa website. Nevosa
We do not guarantee or be responsible for the complete and uninterrupted availability of the Nevosa website. Its normal operation depends on the access and data communication between the user’s computer terminal and the Nevosa server. Nevosa will not cause any interference to it. Nor will it be held responsible for such data communication failures and Nevosa website access failures resulting from failures in the World Wide Web or telecommunications networks themselves, as well as services provided by Internet access providers.
Nevosa shall not be held responsible for any direct or indirect damages resulting from third-party events, such as hacker attacks, system, server or Internet connection failures, including malicious software activities such as viruses, Trojan horses, etc., which may damage users’ devices or connections when accessing, using or browsing the Nevosa website in any way. And transmit the data, files, images, text, audio or video contained therein.
Users have no right to request access to the Nevosa website in the most suitable way for them, nor do they have the right to claim compensation or indemnity when the website is offline, regardless of the reason. Nevosa is not responsible for the navigation of users on external links on the Nevosa website. Users are obligated to read any terms of use and privacy policies of the portal websites they visit and take corresponding actions. Nevosa does not verify, control, approve or guarantee the sufficiency or accuracy of the information or data provided in such links, and therefore is not responsible for any loss or damage resulting from accessing such websites. Interested parties are responsible for verifying the reliability of the information and data displayed on the website before making any decision or taking any action.
If the quotations for certain products are significantly inconsistent with the actual market prices (i.e., major errors), Nevosa shall not be held responsible for fulfilling the quotations. Nevosa shall not be held responsible for any changes to product data or information (including the prices displayed on the Nevosa website) caused by system errors, or for purchases rejected by financial institutions.
6. User Privacy
Nevosa has an independent document called the “Privacy Policy”, which is used to regulate the way information collected on the Nevosa website is processed.
This Privacy Policy is an integral part of the Nevosa website’s terms of use and can be viewed here.
If any provision of the Privacy Policy conflicts with any other provision of this document, the most specific rule shall prevail.
7. General Provisions
Users can obtain services through the Nevosa service channels listed below. These channels are open from 9:00 a.m. to 6:30 p.m. (Brasilia time) from Monday to Friday, except for national legal holidays
(i) email: info@nevosa.com.br;
(iv) Please check other forms at the customer Service center.
These terms of use and navigation conditions will be continuously improved and refined. Therefore, Nevosa reserves the right to modify these terms and conditions at any time for the purpose of the Nevosa website or for the convenience of its controller (for example, for legal sufficiency and compliance with equivalent legal provisions or standards), and users are responsible for checking them when visiting the Nevosa website.
If there are any updates to this document or the privacy policy, Nevosa will notify users through the tools provided on the website and/or the contact information provided by the users.
When browsing the Nevosa website and using its functions, the user agrees to abide by the terms of use and privacy policy in effect on the date of access. Therefore, it is recommended that users keep abreast of the latest information in a timely manner.
The intolerance of any non-compliance with any terms and conditions of this agreement does not constitute an update to the obligations set forth herein, nor does it prevent or restrain their enforceability at any time.
If any provision of these Terms of Use or the privacy policy published on the Nevosa website is deemed inapplicable or invalid, the remaining parts of the two documents shall remain in full force and effect without the need to declare such statements through judicial means. The Nevosa website is based on the official dates and times in Brasilia.
8. Applicable law and jurisdiction
The terms and conditions of use set forth herein shall be interpreted in Portuguese in accordance with the laws of Brazil, and Campinas/SP reserves the right to resolve any disputes or conflicts arising from this document, except for the specific reservations made by applicable law regarding personal, territorial or functional jurisdiction.