Logistics policy
1. Our products are only shipped from Brazil: If you find that you cannot place an order, please contact our customer service at info@nevosa.com.br to check the shipping method in your country.
2. When we receive the payment, we will ship the goods via CORREIOSLBR/MINI_BR_SP/SEDEX within the next 3 working days.
3. If the warehouse is out of stock or you place a bulk order with us offline, the goods will be dispatched through the agreed logistics method. The specific shipping form and freight will be specified in the purchase contract.
4. Transportation time:
CORREIOSLBR 7 days
MINI_BR_SP 7 days
SEDEX 7 days
Is there an expedited option? Does the express option require an additional charge? It needs to be noted on the product page
5. We only accept order cancellations within 8 hours after you place your order. If an order is cancelled within 8 hours, a corresponding handling fee of 25 to 50 bar will be charged. Otherwise, we cannot cancel your order.
6. We only deliver items to specific addresses. We are unable to deliver to the post office box address.
7. If you leave us a message in the order but we don’t understand. We will suspend the shipment and contact you as soon as possible. We will continue to deliver your package until everything is clear.
After the product is dispatched, you will receive the logistics information of your order in your email, which is convenient for you to check the logistics progress.
9. If you do not receive your package within 30 days, please contact us at info@nevosa.com.br and we will check the cause and resolve it promptly.
10. If there are any abnormalities with your order (such as delayed shipment or missed shipment) or product malfunctions (such as inability to be used normally), please contact customer service. Our customer service will check the status of your abnormal order within 72 hours. If your order is delayed, we will immediately track the reason for the delayed shipment and provide you with a reasonable explanation. If you find that the products in the package have been missed, we will verify the goods information at the time of shipment with you (both parties need to provide relevant evidence, such as package pictures, etc.). After verification, if it is found that there is indeed a missed shipment, we will arrange for you to reissue the products and provide you with the tracking number for the reissue/refund the amount of the missing products. In case of product failure, the return and exchange policy process must be followed. We will check the cause and solve it in a timely manner.